Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site

1. Legal Notice

All notices from Lanner America to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Lanner America shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

3160A Orlando Drive Mississauga, ON L4V 1R5, Canada

Delivery shall be deemed to have been made by You to Lanner America five (5) days after the date sent.

Prices are valid only for in stock items. All Prices are in US Dollars

2. Copyright

All content appearing on this Web site is the property of:

Lanner America

One Boston Place, Boston, MA

Copyright © 2010-2018 Lanner America. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2010-2018 Lanner America. All rights reserved.

3. Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Lanner America and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Lanner America believes that customer conduct violates applicable law or is harmful to the interests of Lanner America and its subsidiaries.

4. Sales Tax

Lanner America charges sales tax for merchandise ordered on this Web site based on the applicable province sales tax rate and the location to which the order is being shipped. Applies to Canada clients only.

5. Warranties


Products that become defective due to defects in materials and workmanship during the first year of having been received by the user will be repaired or replaced by Lanner America. Warranty repair/replacement does not extend to equipment that has been damaged physically.

Customers agree to pay all shipping and handling related to the return equipment. Lanner America will pay to ship the repaired or replaced products to the customer.

Defective equipment is to be returned in original packaging along with all contents including cords, power adapters, manuals and other accessories.

DOA (Dead on Arrival). In the event of hardware systems fail to operate during the first 30 days of ownership, Lanner America will provide a replacement of units after receiving the unit back.

Customers have two options for replacement/repairing: Repair/Replacement after return. Lanner America will repair or replace customer equipment only after we have received the defective unit and necessary troubleshooting performed. Advance replacement. Customers must purchase this service previously. At customer’s request, we are happy to ship a replacement unit immediately upon issuing an RMA number. This must be specifically requested by customer. Customer will be charged for the full value of the equipment being sent out and will then be credited for that amount once the defective unit has been returned to Lanner America. Credit will not be given for physically damaged equipment. If we do not receive your original product within 10 days, we will charge to your credit card or invoice you for the current standard price for the product.


Software (exchange, return, reinstall, reimage). External causes such as accident, abuse, misuse, or problems with electrical power. Products with missing or altered serial numbers or service tags. Normal wear and tear. Lanner America is not responsible for any loss or damage of data, software and removable media. Customers must back up the data on any storage device(s) and only ship the defective product(s) to Lanner America.

6. Equipment Return Policy

Please contact Lanner America customer service to generate a case number to begin the process of having a Return Materials Authorization (RMA) number assigned. An RMA Request Form will be emailed to you for warranty repair/replacement. RMA number can be obtained 1 to 3 days from our support department. We will need answers to a few questions before issuing the RMA number. All equipment returned to Lanner America for any reason must have a RMA number clearly identified and visible on the outside of the box, and a copy of the RMA Request Form inside the box. Packages arriving at Lanner America without an RMA number may be rejected and returned to sender.

7. RMA Turnaround Time

Within 3- 30 business days after receipt of returned parts, the repaired item or replacement item will be ready for return shipment. Transport time is estimated to be 1-6 days for domestic and international transport.

8. Out of Warranty

A product may be determined out-of-warranty, if the warranty period has expired, or if the product has been damaged/misused. The customer is responsible for diagnosis fee regardless whether the hardware can be repaired or not. If the hardware can be repaired, Support department will quote fee for the repair, including parts, labor & freight, for the customer’s acceptance. If the product can be repaired and the customer approves the charge, the diagnostic fee will be credited towards the repair cost. The customer decides to proceed with the repair or not. Lanner America warrants the repaired parts for additional 30 days per date of the invoice.


Diagnosis: $75

Repairing: Material cost and labour

Hardware replacement: current price

RMA no defect found: For products that have no functional issues a non-refundable diagnostic fee will be charged to the customer.

9. Evaluation Orders

An evaluation order is a sale with an agreed upon return expectation. You have the option to keep the merchandise or return it at the end of the evaluation period. All evaluation units must be returned to and received by Lanner America within 30 days of shipment. Return Condition Lanner America usually ships new merchandise for evaluation. The unit must be returned in as-shipped (new) condition, with all original documentation, manuals, parts, cd/dvd, cables, etc., and in original packaging. You are responsible for shipping damage if the wrong packaging is used. There is no allowance for damage from “normal use”. Any scratches, dents or other damage you inflict during your evaluation will render the unit ‘not new’ and not resalable.

10. Terms of Payment

All evaluation goods are payable 30 days after shipment.

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